Service Agreement

Latsen Technology Limited

Date: June 1, 2019

If you purchase a Service, then these payment terms apply to your purchase and subscription and you agree to them.

a. Charges.

If there is a charge associated with a portion of the Services, you agree to pay that charge. Failure to pay these fees will result in the termination of your paid Services. Also, you agree that:

We may suspend or cancel the Services if we do not receive an on time, full payment from you. Suspension or cancellation of the Services for non-payment could result in a loss of the paid Services. Connecting to the Internet via a corporate or other private network that masks your location may cause charges to be different from those displayed for your actual location.

If you purchase a Service, your will automatically be charged immediately. To purchase further Services, you will be charged before the Services come into effect and you may cancel the Services with or without cause at any time before the commencement date.

b. Your Billing Account.

To pay the charges for a Service, you will be asked to provide or to create a PayPal account and other billing information at the time you sign up for that Service. You can access and change your billing information on PayPal. Additionally, you agree that:

c. Billing.

By providing Pawfit with a payment method,

We may bill you (a) in advance; (b) at the time of purchase; (c) shortly after purchase; or (d) on a recurring basis for subscription, if you opt in it. Also, we may charge you up to the amount you have approved, and we will notify you in advance of any change in the amount to be charged for recurring subscription Services. We may bill you at the same time for more than one of your prior billing periods for amounts that haven't previously been processed.

d. Recurring Payments.

When you purchase the Services on a subscription basis (e.g., monthly, every half a year or annually), you agree that you are authorising recurring payments, and payments will be made to Pawfit by the method and at the recurring intervals you have agreed to, until the subscription for that Service is terminated by you or by Pawfit. Subscription fees are generally charged in advance of the applicable subscription period. If any payment is returned unpaid or if any credit card or similar transaction is rejected or denied, Pawfit or its service providers reserve the right to collect any applicable return item, rejection or insufficient funds fee and process any such payment as an Electronic Payment.

e. Automatic Renewal.

If automatic renewals are allowed in your state, you may choose for Services to automatically renew at the end of a fixed service period. We will remind you by sending Email or notifications via the Pawfit APP, or other reasonable manners, before any Services renew for a new term, and notify you of any price changes. Once we have reminded you that you elected to automatically renew the Services, we may automatically renew your Services at the end of the current service period and charge you the then current price for the renewal term, unless you have chosen to cancel the Services as described below. We will also remind you that we will bill your chosen payment method for the Services renewal, whether it was on file on the renewal date or provided later. We will also provide you with instructions on how you may cancel the Services. You must cancel the Services before the renewal date to avoid being billed for the renewal.

f. Online Statement and Errors.

Pawfit will provide you with an online billing statement via the Pawfit App, where you can view your statements. If we make an error on your bill, you must tell us within 90 days after the error first appears on your bill. We will then promptly investigate the charge. If you do not tell us within that time, you release us from all liability and claims of loss resulting from the error and we won't be required to correct the error or provide a refund. If Pawfit has identified a billing error, we will inform you by sending email to your registered email address and correct that error within 90 days.

g. Refund Policy.

Please note that to qualify for a refund, all the following conditions must be met:

For Pawfit devices:

Unit 1 Randles Road
Knowsley Business Park
L34 9HX
United Kingdom

For subscription:

Additionally, please note that:

We reserve the right to issue refunds or credits at our sole discretion. This refund policy does not affect any statutory rights that may apply. For more refund information, please contact the Pawfit support team by emailing to

h. Product Warranty Policy

The 18-month limited warranty starts from the date of purchase from an authorised retailer, which covers manufacturing defects. If comes to replacement or upgrade devices, it can be a new 90-day warranty, or will continue with the original warranty, whichever is longer. Warranty does not cover lost or damaged items.

i. Cancelling the Services.

You may cancel a Service at any time, with or without cause. If you request a cancellation and refund before the commencement date, you may do it via the Pawfit APP by navigating to 'Profile-> User Profile-> Subscription-> Subscription Details' and tap the Refund button. To cancel a Service and request a refund after the commencement date, if you are entitled to one, please email to You should refer to the offer describing the Services as

If you cancel a Service, your access to the Services ends at the end of your current Service period and you will not be able to access any Service period which is not yet in force.

j. Payments to You.

If we owe you a payment, then you agree to timely and accurately provide us with any information we need to get that payment to you. You are responsible for any taxes and charges you may incur as a result of this payment to you. You must also comply with any other conditions we place on your right to any payment. If you receive a payment in error, we may reverse or require return of the payment. You agree to cooperate with us in our efforts to do this. We may reduce the payment to you without notice to adjust for any previous overpayment.

k. Price Changes.

We may change the price of the Services at any time and if you have a recurring purchase, we will notify you through the Pawfit APP, by email, and other reasonable manners, at least 15 days before the price change. If you do not agree to the price change, you must cancel and stop using the Services before the price change takes effect. If there is a fixed term and price for your Service offer, that price will remain in force for the fixed term.

If you need additional support, please contact our support team by emailing to

Alternatively, you can write to the following address:

The Pawfit Team
Latsen Technology Ltd.,
Unit 10.5, The Matchworks,
Speke Road,
Liverpool, L19 2RF