Pawfit FAQs - Your Ultimate Pet Tracker Questions Answered

Frequently Asked Questions

What is Pawfit’s warranty?
All Pawfit trackers come with an 18-month warranty, which covers manufacturing defects (Terms and Conditions apply).
What is Pawfit’s return policy?
Each Pawfit tracker comes with a 30-day money back guarantee, meaning you have 30 days to try it out and if you don’t love it, you can return it for a full refund. All subscriptions have a 14-day refund period.
What kind of pets can use Pawfit?
Pawfit is suitable for dogs and larger cats weighing over 3.5kg.
How does a pet tracker work?
Pet trackers work by connecting to three or more satellites to calculate your pet’s location. The tracker will then send the location information via the mobile network to an app on your phone and displays your pet’s location on a map.
Are Pawfit trackers easy to use?
We’ve designed Pawfit to be very easy to use and continue to listen to customer feedback to keep improving the user experience. In fact, many of our latest features were suggested by the Pawfit community!
Where can I use Pawfit trackers?
Our Pawfit trackers will work wherever there is a GPRS mobile phone signal in the area. All Pawfit trackers use GPS to track locations and send the tracking data to the Pawfit App via mobile phone network.

Pawfit 2 uses the 2g mobile network and works across Europe and parts of North America.

Pawfit 3 series uses the LTE-M network and works across North America.
What is Pawfit’s tracking range?
Pawfit trackers have an unlimited tracking range as long as it is within LTE-M or 4G network coverage area. An internet connection on your mobile phone and an active network connection on your Pawfit tracker are required to receive location updates.
How accurate is Pawfit?
When a strong LTE-M or 4G signal is present, such as an outdoor setting with your pet, the Pawfit tracker location accuracy is generally less than 32 ft. When the LTE-M or 4G signal is poor, such as an indoor, underground, or dense forest/wood setting, Pawfit uses A-GPS to estimate the tracker's location and the accuracy of that can range from a few feet to several miles.
Why do Pawfit trackers need a subscription?
Each Pawfit tracker has an embedded SIM card insdie, which requires a subscription for your Pawfit tracker to be able to send GPS location updates via the LTE-M or 4G mobile network. The subscription also provides access to other great Pawfit tracker features like activity monitoring, virtual fences, Pawfit Voice and more!
How much is a Pawfit subscription?
Our Pawfit subscription prices are flexible and affordable to suit all budgets.

What is the difference between the Pawfit basic and premium subscription prices?
Are Pawfit trackers waterproof?
Pawfit trackers are 100% waterproof with a rating of IP68 and can be submerged in water up to 9ft deep for up to 30 minutes.
Will Pawfit fit onto my pet’s collar or harness?
We’ve designed Pawfit’s attachment base to fit on to most standard collars and harness straps measuring up to 1.2” wide.
How do I attach a Pawfit tracker to my pet’s collar or harness?
Each tracker comes with an attachment base which is comprised of two parts. To attach to a collar/harness, place the collar/harness strap on top of the rubber base and then put the tracker attachment on top and hook it into the rubber base. The tracker then attaches to this base and can be easily removed to charge.
What is Pawfit Voice?
Pawfit Voice is a unique feature, which allows you to record up to six personal voice commands that can be played through the speaker on the tracker. You can use these commands as an additional training and recall tool.
Can I share Pawfit with my family?
Yes – you can share you Pawfit tracker with up to ten friends and family members. To learn more about our family pet care feature, here.
Do I have to pay for the Pawfit app?
The Pawfit app is free to register an account and use with your tracker.
How do you use the Pawfit app?
To use the Pawfit app, download it to any smartphone and create a free Pawfit account. The only thing you need to register an account is your email address.
What network does Pawfit use?
Pawfit trackers contain an e-SIM card and use the LTE-M or 4G network. Check if your area has adequate coverage here.
How does the Pawfit tracker work?
Our Pawfit GPS tracker works by connecting to three or more satellites to calculate your pet's location. Pawfit uses the faster, more reliable, LTE-M or 4G network and less battery power to send the GPS location updates to the app on your phone to clearly show your dog's location on the map.
What is the difference between Pawfit 2 and Pawfit 3 series?
There are several differences between the Pawfit 2 and the new Pawfit 3 series, with the biggest being the way they send and receive location updates. Pawfit 2 uses the 2G network and the Pawfit 3 series uses the newer LTE-M network, which is faster, more accurate and uses less battery power. For all the differences between Pawfit 2 and 3 series, check out the table below.

Device Model Pawfit 3 series Pawfit 2
Status New Available
Sim Card eSim Embedded
Subscription Required Required
Availability North America Europe and North America
Size (main unit) 48x33x14 mm 50x34.9x14.7mm
Weight (tracker) 27.3g 31.6g
Weight (strap & attm) 9.7g 11.4g
Location Tracking GPS, Wi-Fi, LTE-M, Bluetooth 5.1 GPS, Wi-Fi, GSM, Bluetooth 4.2
Activity monitoring & customised activity goal Y Y
Data communication LTE-M, Wi-Fi, Bluetooth 5.1 GPRS
Battery life Up to 30 days Up to 7 days
Dust & water proof IP68, immersion up to 3m IP68, immersion up to 3m
Antenna LDS LDS
Attachment Lock Y Y
Sound & light Y Y
Separate tracking LED Y N
APP iOS and Android phones and tablets iOS and Android phones and tablets
Smartwatches Apple and Wear OS smart watches Apple and Samsung smart watches
Audio ID & Pawfit Voice Y Y
Virtual fence, removal & temperature alert Y Y
Remote shutdown Y N
Automatic firmware update Y N
Warranty 18 months 18 months
Do microchips have GPS?
No, pet microchips do not contain GPS trackers. A microchip is a radio-frequency identification transponder that carries a unique identification number and is roughly the size of a grain of rice. A handheld scanner is used to read the radio frequency of the chip and reads the owners contact information contained within.
Can I implant a GPS tracker in my dog or cat?
The short answer? No. GPS trackers are complicated devices that contain antennas, sim cards, and batteries that need recharging. Unfortunately, technology isn’t advanced enough yet to shrink a GPS tracker down small enough to be implanted into a dog or cat, but maybe one day! Until then, our Pawfit trackers are the perfect solution for tracking your pet.
How old does my dog need to be to wear a Pawfit tracker?
Your dog can start wearing their Pawfit tracker from any age, but most will start wearing it once they are able to go for their first walks. The built-in activity tracker is an easy way to ensure your young puppy is getting the right amount of exercise each day and not overdoing it or risking potential long-term damage to their joints.
What if I have more than one pet?
Do you have multiple pets in your home or own a dog walking business? With Pawfit, you can register up to 20 trackers within one Pawfit account, so no matter how many dogs are in your care, they can all be monitored, just as closely. Please note, each tracker requires it's own subscription plan.
When will my order arrive?
All US orders placed on a weekday will be processed within 24 hours and shipped via USPS and a tracking number will be included with your shipping confirmation email. Orders placed on a Saturday or Sunday will be processed on the next working day.

All UK orders that don’t contain a Pawfit tracker will be sent using Royal Mail Tracked 48.

For details about orders to European countries, please see our delivery page.