Get 15% off trackers throughout December!
Get 15% off trackers throughout December!
Frequently Asked Questions
Frequently Asked Questions
All Pawfit trackers come with an 18-month warranty, which covers manufacturing defects (Terms and Conditions apply).
Each Pawfit tracker comes with a 30-day money back guarantee, meaning you have 30 days to try it out and if you don’t love it, you can return it for a full refund. All subscriptions have a 14-day refund period.
Pawfit is suitable for dogs and larger cats weighing over 3.5kg.
Pet trackers work by connecting to three or more satellites to calculate your pet’s location. The tracker will then send the location information via the mobile network to an app on your phone and displays your pet’s location on a map.
We’ve designed Pawfit to be very easy to use and continue to listen to customer feedback to keep improving the user experience. In fact, many of our latest features were suggested by the Pawfit community!
Our Pawfit trackers will work wherever there is a GPRS mobile phone signal in the area. All Pawfit
trackers use GPS
to track locations and send the tracking data to the Pawfit App via mobile phone network.
Pawfit 2 uses the 2g mobile network and works across Europe and parts of North America.
Pawfit 3 series uses the LTE-M network and works across North America.
Pawfit trackers have an unlimited tracking range as long as it is within an AT&T network coverage area. An internet connection on your mobile phone and an active network connection on your Pawfit tracker are required to receive location updates.
When a strong LTE-M signal is present, such as an outdoor setting with your pet, the Pawfit tracker location accuracy is generally less than 32 ft. When the LTE-M signal is poor, such as an indoor, underground, or dense forest/wood setting, Pawfit uses A-GPS to estimate the tracker’s location and the accuracy of that can range from a few feet to several miles.
Each Pawfit tracker has an embedded SIM card insdie, which requires a subscription for your Pawfit tracker to be able to send GPS location updates via the LTE-M mobile network. The subscription also provides access to other great Pawfit tracker features like activity monitoring, virtual fences, Pawfit Voice and more!
Our Pawfit subscription prices are flexible and affordable to suit all budgets.
Pawfit trackers are 100% waterproof with a rating of IP68 and can be submerged in water up to 9ft deep for up to 30 minutes.
We’ve designed Pawfit’s attachment base to fit on to most standard collars and harness straps measuring up to 1.2” wide.
Each tracker comes with an attachment base which is comprised of two parts. To attach to a collar/harness, place the collar/harness strap on top of the rubber base and then put the tracker attachment on top and hook it into the rubber base. The tracker then attaches to this base and can be easily removed to charge.
Pawfit Voice is a unique feature, which allows you to record up to six personal voice commands that can be played through the speaker on the tracker. You can use these commands as an additional training and recall tool.
Yes – you can share you Pawfit tracker with up to ten friends and family members. To learn more about our family pet care feature, here.
The Pawfit app is free to register an account and use with your tracker.
To use the Pawfit app, download it to any smartphone and create a free Pawfit account. The only thing you need to register an account is your email address.
Pawfit trackers contain an e-SIM card and use the AT&T, LTE-M network. Check if your area has adequate coverage here.
Our Pawfit GPS tracker works by connecting to three or more satellites to calculate your pet’s location. Pawfit uses the faster, more reliable, LTE-M network and less battery power to send the GPS location updates to the app on your phone to clearly show your dog’s location on the map.
There are several differences between the Pawfit 2 and the new Pawfit 3 series, with the biggest being the way
they send and receive location updates. Pawfit 2 uses the 2G network and the Pawfit 3 series uses the newer LTE-M network, which is faster, more accurate
and uses less battery power. For all the differences between Pawfit 2 and 3 series, check out the table below.
| Device Model | Pawfit 3 series | Pawfit 2 |
| Status | New | Available |
| Sim Card | eSim | Embedded |
| Subscription | Required | Required |
| Availability | North America | Europe and North America |
| Size (main unit) | 48x33x14 mm | 50x34.9x14.7mm |
| Weight (tracker) | 27.3g | 31.6g |
| Weight (strap & attm) | 9.7g | 11.4g |
| Location Tracking | GPS, Wi-Fi, LTE-M, Bluetooth 5.1 | GPS, Wi-Fi, GSM, Bluetooth 4.2 proof |
| Activity monitoring & customised activity goal | Y | Y |
| Data communication | LTE-M, Wi-Fi, Bluetooth 5.1 | GPRS |
| Battery life | Up to 30 days | Up to 7 days |
| Dust & water proof | IP68, immersion up to 3m | IP68, immersion up to 3m |
| Antenna | LDS | LDS |
| Attachment Lock | Y | Y |
| Sound & light | Y | Y |
| Separate tracking LED | Y | N |
| APP | iOS and Android phones and tablets | iOS and Android phones and tablets |
| Smartwatches | Apple and Wear OS smart watches | Apple and Samsung smart watches |
| Audio ID & Pawfit Voice | Y | Y |
| Virtual fence, removal & temperature alert | Y | Y |
| Remote shutdown | Y | N |
| Automatic firmware update | Y | N |
| Warranty | 18 months | 18 months |
No, pet microchips do not contain GPS trackers. A microchip is a radio-frequency identification transponder that carries a unique identification number and is roughly the size of a grain of rice. A handheld scanner is used to read the radio frequency of the chip and reads the owners contact information contained within.
The short answer? No. GPS trackers are complicated devices that contain antennas, sim cards, and batteries that need recharging. Unfortunately, technology isn’t advanced enough yet to shrink a GPS tracker down small enough to be implanted into a dog or cat, but maybe one day! Until then, our Pawfit trackers are the perfect solution for tracking your pet.
Your dog can start wearing their Pawfit tracker from any age, but most will start wearing it once they are able to go for their first walks. The built-in activity tracker is an easy way to ensure your young puppy is getting the right amount of exercise each day and not overdoing it or risking potential long-term damage to their joints.
Do you have multiple pets in your home or own a dog walking business? With Pawfit, you can register up to 20 trackers within one Pawfit account, so no matter how many dogs are in your care, they can all be monitored, just as closely. Please note, each tracker requires it's own subscription plan.
All US orders placed on a weekday will be processed within 24 hours and shipped via USPS and a tracking number will
be included with your shipping confirmation email. Orders placed on a Saturday or Sunday will be processed on the next working day.
All UK orders that don’t contain a Pawfit tracker will be sent using Royal Mail Tracked 48.
For details about orders to European countries, please see our delivery page.
All Pawfit trackers come with an 18-month warranty, which covers manufacturing defects (Terms and Conditions apply).
Each Pawfit tracker comes with a 30-day money back guarantee, meaning you have 30 days to try it out and if you don’t love it, you can return it for a full refund. All subscriptions have a 14-day refund period.
Pawfit is suitable for dogs and larger cats weighing over 3.5kg.
Pet trackers work by connecting to three or more satellites to calculate your pet’s location. The tracker will then send the location information via the mobile network to an app on your phone and displays your pet’s location on a map.
We’ve designed Pawfit to be very easy to use and continue to listen to customer feedback to keep improving the user experience. In fact, many of our latest features were suggested by the Pawfit community!
Our Pawfit trackers will work wherever there is a GPRS mobile phone signal in the area. All Pawfit
trackers use GPS
to track locations and send the tracking data to the Pawfit App via mobile phone network.
Pawfit 2 uses the 2g mobile network and works across Europe and parts of North America.
Pawfit 3 series uses the LTE-M network and works across North America.
Pawfit trackers have an unlimited tracking range as long as it is within an AT&T network coverage area. An internet connection on your mobile phone and an active network connection on your Pawfit tracker are required to receive location updates.
When a strong LTE-M signal is present, such as an outdoor setting with your pet, the Pawfit tracker location accuracy is generally less than 32 ft. When the LTE-M signal is poor, such as an indoor, underground, or dense forest/wood setting, Pawfit uses A-GPS to estimate the tracker’s location and the accuracy of that can range from a few feet to several miles.
Each Pawfit tracker has an embedded SIM card insdie, which requires a subscription for your Pawfit tracker to be able to send GPS location updates via the LTE-M mobile network. The subscription also provides access to other great Pawfit tracker features like activity monitoring, virtual fences, Pawfit Voice and more!
Our Pawfit subscription prices are flexible and affordable to suit all budgets.
Pawfit trackers are 100% waterproof with a rating of IP68 and can be submerged in water up to 9ft deep for up to 30 minutes.
We’ve designed Pawfit’s attachment base to fit on to most standard collars and harness straps measuring up to 1.2” wide.
Each tracker comes with an attachment base which is comprised of two parts. To attach to a collar/harness, place the collar/harness strap on top of the rubber base and then put the tracker attachment on top and hook it into the rubber base. The tracker then attaches to this base and can be easily removed to charge.
Pawfit Voice is a unique feature, which allows you to record up to six personal voice commands that can be played through the speaker on the tracker. You can use these commands as an additional training and recall tool.
Yes – you can share you Pawfit tracker with up to ten friends and family members. To learn more about our family pet care feature, here.
The Pawfit app is free to register an account and use with your tracker.
To use the Pawfit app, download it to any smartphone and create a free Pawfit account. The only thing you need to register an account is your email address.
Pawfit trackers contain an e-SIM card and use the AT&T, LTE-M network. Check if your area has adequate coverage here.
Our Pawfit GPS tracker works by connecting to three or more satellites to calculate your pet’s location. Pawfit uses the faster, more reliable, LTE-M network and less battery power to send the GPS location updates to the app on your phone to clearly show your dog’s location on the map.
There are several differences between the Pawfit 2 and the new Pawfit 3 series, with the biggest being the way they send and receive location updates. Pawfit 2 uses the 2G network and the Pawfit 3 series uses the newer LTE-M network, which is faster, more accurate and uses less battery power. For all the differences between Pawfit 2 and 3 series, check out the table below.
| Device Model | Pawfit 3 series | Pawfit 2 |
| Status | New | Available |
| Sim Card | eSim | Embedded |
| Subscription | Required | Required |
| Availability | North America | Europe and North America |
| Size (main unit) | 48x33x14 mm | 50x34.9x14.7mm |
| Weight (tracker) | 27.3g | 31.6g |
| Weight (strap & attm) | 9.7g | 11.4g |
| Location Tracking | GPS, Wi-Fi, LTE-M, Bluetooth 5.1 | GPS, Wi-Fi, GSM, Bluetooth 4.2 proof |
| Activity monitoring & customised activity goal | Y | Y |
| Data communication | LTE-M, Wi-Fi, Bluetooth 5.1 | GPRS |
| Battery life | Up to 30 days | Up to 7 days |
| Dust & water proof | IP68, immersion up to 3m | IP68, immersion up to 3m |
| Antenna | LDS | LDS |
| Attachment Lock | Y | Y |
| Sound & light | Y | Y |
| Separate tracking LED | Y | N |
| APP | iOS and Android phones and tablets | iOS and Android phones and tablets |
| Smartwatches | Apple and Wear OS smart watches | Apple and Samsung smart watches |
| Audio ID & Pawfit Voice | Y | Y |
| Virtual fence, removal & temperature alert | Y | Y |
| Remote shutdown | Y | N |
| Automatic firmware update | Y | N |
| Warranty | 18 months | 18 months |
No, pet microchips do not contain GPS trackers. A microchip is a radio-frequency identification transponder that carries a unique identification number and is roughly the size of a grain of rice. A handheld scanner is used to read the radio frequency of the chip and reads the owners contact information contained within.
The short answer? No. GPS trackers are complicated devices that contain antennas, sim cards, and batteries that need recharging. Unfortunately, technology isn’t advanced enough yet to shrink a GPS tracker down small enough to be implanted into a dog or cat, but maybe one day! Until then, our Pawfit trackers are the perfect solution for tracking your pet.
Your dog can start wearing their Pawfit tracker from any age, but most will start wearing it once they are able to go for their first walks. The built-in activity tracker is an easy way to ensure your young puppy is getting the right amount of exercise each day and not overdoing it or risking potential long-term damage to their joints.
Do you have multiple pets in your home or own a dog walking business? With Pawfit, you can register up to 20 trackers within one Pawfit account, so no matter how many dogs are in your care, they can all be monitored, just as closely. Please note, each tracker requires it's own subscription plan.
All US orders placed on a weekday will be processed within 24 hours and shipped via
All US orders placed on a weekday will be processed within 24 hours and shipped via USPS and a tracking number will be included
with your shipping confirmation email. Orders placed on a Saturday or Sunday will be processed on the next working day.
All UK orders that don’t contain a Pawfit tracker will be sent using Royal Mail Tracked 48.
For details about orders to European countries, please see our delivery page.
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Please review our privacy statement here.
Currently we only offer free shipping within the UK. If you want a Pawfit device to be shipped to other countries,please contact us by emailing to support@pawfit.com.
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