How do I reset my Pawfit tracker?

If you experience a hardware fault on your Pawfit tracker which should not occur normally, i.e. the light is on all time, no normal response when pressing the power button, then please try the following to reset it: Press and hold the power button for 15 seconds. Then press and hold the power button again for 3 seconds for a normal power up. A successful reset is indicated by hearing a normal power-up sound ‘hi welcome to Pawfit’.